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Delivering Legendary Customer Service

PDF Excellent customer service isn't just an art—it is also a science. It goes far beyond human nature and a good attitude, into important communication, transaction and leadership skills that any business can put into practice. This groundbreaking book will give you a whole new perspective on excellent customer service and the factors that drive it.


Delivering Legendary Customer Service, Seven Steps to Success is your guide to creating the same great service experience as the world's customer service leaders, every single day, one day at a time. It looks at the best practices of legendary customer service in a step-by-step program that you can put right to work in your own organization:


Communicate with your customers
Create a quality service experience
Handle difficult situations with class
Manage a service-driven team
Learn how to execute
Turn your whole company into a
customer service team
Take care of your most important
customer
The seven steps in this book are a blueprint for building a total service culture, and gaining the market success and personal growth that come with it.

Tags: pdf, download, delivering, legendary, customer, service, pdf, richard s. gallagher

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