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Ultimate Customer Service

PDF With this brilliant audio collection, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken and Mark Sanborn, whose strategies and techniques will create positive relationships and long term loyalty with your customers. And you can get it all for the price of a business lunch.

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